In the report, UCS says NASA doesn't have an official social media policy — so they based the grade on guidelines posted to the agency's intranet. The agency's social media policy should be made public, the UCS says in its report.
Jason Townsend, deputy social media manager for NASA, noted that the agency currently has 480 social media accounts on 10 platforms. He added that the agency had worked closely with staff and scientists in drafting its guidelines, which are accessible to all staff on an internal website, and posting an additional policy would be "redundant."